WEBSITE PRIVACY POLICY

1. Information We Collect

We collect various types of personal information when you engage with our services. This includes:

• When You Enroll as a Member: We collect personal identifiers (e.g., your name, email address, phone number, date of birth, and physical address) and, if provided, protected identifiers (such as gender). Additionally, for payment purposes, we use a 3rd party secure vendor PEAK to collect sensitive financial information, including bank account details or payment card information (e.g., card number, expiration date, CVV). However, please note that we do not store any payment information; this information is securely stored with PEAK Payment for recurring payments. Similarly, we do not store passwords; your password is used only to manage your member account access.
• Liability Waiver: We collect your name, signature, and the date when you sign the waiver. This confirms your acknowledgment and acceptance of the terms.
• Payment Processing: We collect and process payment information through third-party payment processors to handle membership fees, purchases, and other transactions. This includes your name, address, and financial details (e.g., bank account or credit card information) as required to complete transactions.
• Contacting Us: When you contact us through the website or mobile app (e.g., to inquire about membership or resolve an issue), we collect your personal identifiers such as your name, phone number, and email address. This information allows us to respond to your queries
• Guest Registration: If you register as a guest, we collect your name, email, phone number, and physical address. This data helps us track attendance at our gym.
• Buddy Pass Registration: If you are registered by a member as a “buddy,” we collect similar personal identifiers to manage your visits to our gym facilities.
• Marketing Communications: When you sign up for marketing updates, we collect your name, email address, and phone number. We use this data to send you promotional offers, special events, and updates. You can opt out anytime by following the instructions in our communications. Emails include tracking pixels to gauge engagement, and you can disable these by refusing image downloads.
• Social Media Interactions: When you engage with our content on social media (e.g., Facebook, Instagram, TikTok), we collect your interactions (e.g., likes, comments) for content and marketing analysis. Your data is also subject to the privacy policies of the social media platforms.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to track your activities on our website, such as pages viewed and links clicked. These technologies help us improve your experience and tailor our marketing efforts. We may also partner with third-party platforms like Google and Facebook, but not limited to, for performance tracking and targeted advertising.

3. How We Use Your Information

We use the personal information collected from you for several purposes, including:

• Managing your membership and account.
• Facilitating payments and processing transactions.
• Sending promotional updates and marketing communications.
• Responding to inquiries and providing customer support.
• Tracking attendance for guest and buddy registrations.
• Enhancing our website and gym services through tracking and analytics.

4. Data Sharing

We do not sell your personal information. However, we may share your data with:

• Service Providers: We share data with third-party providers to facilitate services such as payment processing, website hosting, marketing, and analytics.
• Advertising Partners: We work with third-party platforms like Google and Facebook for targeted ads and performance tracking.

5. Security

We take your privacy seriously and implement multiple security measures to protect your information. Our website uses SSL (Secure Sockets Layer) encryption to protect data during transmission, and we utilize Wordfence security to monitor and protect against unauthorized access, malware, and other potential threats. We regularly update our security protocols to maintain the highest standards of protection.

6. Retention of Information

We retain personal information for as long as it is necessary to provide services, manage legal obligations, and fulfill operational requirements. For example, contact form submissions are deleted from our database every 30 days.

7. Children’s Privacy

Our services are intended for adults aged 18 and over. Minors under the age of 18 must have adult supervision to participate in our gym programs.

8. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. For any inquiries or requests, please contact us using the information provided below.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us:

• Email: [email protected]
• Address: 226 S Bridge St, Sheridan, OR 97378
• Phone: (971) 259-9239